⚠️This article is applicable to Storable Easy customers using Storable Payments to process payments.
With Storable Payments, you can access all of your payment information directly within Easy. This guide will help you start with Storable Payments and answer frequently asked questions.
In this article:
Getting Started
The Easy implementation team will provide you with an onboarding form that must be completed and processed before you can process payments. You can read more about that in our article: How do I get started with Storable Payments?
Occasionally, we may need to contact you for additional information before you can begin processing payments.
Update your bank with Storable Payments ACH IDs
If your bank account is debit locked, please provide the bank with the following ACH Company IDs so that transactions can be correctly processed:
- WFMPAYRIX1
- WFMPAYRIX3
- 1263355235
- 2263355235
Transactions
You can find information and instructions about taking payments, processing refunds, and our chargeback process in our resources listed below:
📖 How do I enable recurring billing for a customer?
📖 Storable Payments chargeback process
You can find any payments that require attention, like ACH returns and chargebacks, in your Payments and Deposits reports. Be sure to check the Transactions Report for any ACH returns and the Chargeback Report to manage disputes.
📖 Where can I view chargebacks?
Deposits
Midnight Deposit Cut-Off Time
Your daily deposit will include payments taken from 12 a.m. to 11:59 p.m. local time at each of your facilities. This means your deposits will only include transactions from a single calendar day. Credit card payments are typically funded two business days after they are initiated, and ACH payments are funded three business days after they are initiated.
Please note: Payments initiated on Fridays will be funded on Mondays.
📖 How do I reconcile my bank account and Storable Payments?
📖 Transaction statuses and funding times
Fees
Where can I view my fees?
You can view your monthly statement and fees on the Payments and Deposits report in Easy. You can find more information in our resources below:
📖 Where can I find my Storable Payments data?
How are fees processed?
Fees are deducted from each transaction.
What should I do if I have a question about my fees?
If you are confused by a fee charged to your account, we recommend referring to the fee schedule you provided at onboarding. If you would like to discuss your fees, contact our Support Team.
Account Management
Which users have access to Storable Payments data?
Users with the Manager or Owner Role can access the Payments and Deposits Reports.
Who at my company will be notified of a chargebacks?
You can view or update the email address we use for chargeback notifications in Easy. When a chargeback occurs, we'll send a notification email to the contact configured on the Chargebacks Report in Easy. However, we recommend regularly checking the Chargebacks Report to ensure you don't miss any chargeback activity, as it is your responsibility to be aware of and respond to chargebacks.
How do I transfer my Payments account if I sell my facility?
If you plan to sell your facility and transfer your Payments account to a new owner, please contact Storable Support.
How do I change the bank account I’m using?
If you need to update the bank account used for deposits, you can find instructions in our article: Bank account update.