How do I enable Recurring Billing for a customer?

Note: In order to enable Recurring Billing for a customer, you need to be signed up with a credit card processing company. If you are not connected to one in our system, the RECURRING BILLING button on the customer's page will not show. 

Follow the instructions below to set up Recurring Billing for a customer.

1. Go to the customer's page.

2. Click Recurring Billing.

3. Click Add Payment Account.

4. Enter the tenant's credit card or the account/routing number information (you can change the account type on the page). The address must match the billing address of the customer.


To Disable Recurring Billing:

1. Go to the tenant account and click Recurring Billing.
2. Click Pause. The card or account will remain on file but will not be charged automatically when the customer is due. 



How do I delete a saved account or card? 

Click Edit next to the card and click Delete in the top right. 


If the customer has a credit on their account, will the payment type be charged the full amount? 

The software will apply the credit balance to the invoice and charge the payment type on file for anything remaining. 


Will the card be charged the entire balance on the account every month?

No. The payment type will only run for the current invoices due (rent, fees, etc). Any additional fees or past due balances will need to be charged manually.  


Can I change the billing date to after the due date for a customer? 

Yes, you can offset the date of RECURRING BILLING to charge the tenant after the due date. This change will not take effect for any bills already invoiced on the account. 

Still have questions?
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