How does my customer make a payment online?

This feature is only available if you have a merchant account and gateway that has been connected to your ESS software program.

1. Your tenant can make a payment by going to your website and clicking Make a Payment/Login. They will log in using the customer log in credentials you assign them.

2. Once logged in, have your tenant click the Make a Payment button.

They will be taken to a menu where it will list any current or past due invoices on the account. They can also download a statement of these charges. Click Make a Payment. 

4. The next menu will show the invoices due and they can put in the amount they want to pay. If the customer does not have anything due at this time, they can still make a payment that will sit as a credit on their account until the next time an invoice is issued. The credit will be applied by the system to the invoice due, on the due date.

If the tenant has a credit on their account, they will have the option to apply the credit to their balance by checking Apply Credit to Amount Due.

Recurring Billing

1. If the customer wants to set up recurring billing, they can click on Recurring Billing from the Dashboard. They can add billing information on this screen or edit the info on file if that's something your facility allows (Setup - Settings - Customers can edit billing information)