No messages (email or text) will be sent to your customers unless you enable them first. Likewise, you cannot customize which messages will or won't be sent to a customer under the Edit notifications section until the master templates have been turned on.
There are two types of templates: Automatic and Custom. Automatic templates, if enabled, will be automatically sent by the software. Custom templates must be manually sent by you if you wish a customer to receive it.
How to Turn On Automatic Templates
1. Sign into your software.
2. Hover over the Email/Txt/Print tab and select Templates.
3. Click the name of the template you want to enable.
4. Then, check the boxes for Email Enabled and/or Text Enabled. Make sure you read through the templates because they are very general, and the wording may not apply to your facility.
5. After you have read through the templates and checked the boxes, click Update Template.
To view what and when notifications are being sent to your customers (sent vs delivered time):
1. Go to an individual customer account.
2. Scroll down to the bottom of the account and click Notifications.
3. Click on the name of the notification.
4. You will see TWO timestamps.
a. Sent - this is the time the notification went into the queue.
b. Delivered - this is the time the notification was actually delivered.
Please note: If any of your tenants have U.K. phone numbers, they will be unable to receive text messages sent from U.S. numbers. Due to policy changes implemented on June 1, 2023 by U.K. based mobile carries, text messages that originate from outside of the U.K. will be blocked.