To access the Sales or Sales Tax Reports:
1. Log in to your account from your website.
2. Hover over the Reports tab and select either All Reports or Accounting/Financials. Either will take you to the next screen.
3. Click Sales or Sales Tax under the Accounting/Financials column.
Sales Report
The Sales Report categorizes all payments made within the date range chosen (it defaults to the current month). The report will load for the current month at which point you can choose the date range you are wanting and hit Load Report. You can also group your report to see the different income you are receiving for each Unit Type.
Any payment that added a credit to a customer's account will show as Unallocated on the Sales Report. As the credit is applied to invoices, the Unallocated amount will move to its respective sales category based on when the payment was made.
Note: Grouping this report by unit type will not include any Manual fees. Manual fees are associated with the customer account and not a Unit/Unit Type.
Sales Tax Report
The Sales Tax Report will show all tax collected for each Tax Rate and billing type in the selected time period.
The No Tax "Rentals" is the total for deposits and any late/lien fees that were charged in the month.
Troubleshooting: Retail Sales Report vs. Sales Tax Report
If you are seeing a difference in the Product totals on the Sales Tax Report and the Retail Sales Report, the reason is most likely the difference in when invoiced items will appear on the reports.
- The Sales Tax Report reflects when an invoice is paid
- The Retail Sales Report reflects the date of the invoice, not the date paid
If a tenant was invoiced for a product in November but did not pay that invoice until December, you will see a difference in the totals.
You can go to the Retail Sales Report and filter it to include the previous month. You can then click on the product where you saw the quantity change. That will give you details as to which tenants were invoiced and you can look into each account to find out which tenant paid in a different month than when they were invoiced for the product.
If a credit without payment was applied to a product invoice, the total amounts on the Retail Sale and Product on the Sales Tax Report will not match.