Follow the instructions below if a duplicate customer account is accidentally created.
1. The account that has payment information entered (if applicable) will be the main customer account. Move the customer out of the unit in the duplicate account.
2. In the billing history of the duplicate account, copy the payment history down so you can enter it on the main account.
3. In the same billing history of the duplicate account, zero out and void any payments and invoices so the balance is zero.
(If you use Easy Storage Payments, you will need to issue an "OTHER" refund on the duplicate account and then issue an "OTHER" payment on the correct account. Using OTHER does not refund the customer's payment account, it simply allows you to transfer the payment)
4. In the duplicate account, click Edit Profile and copy any info that you want to add to the main profile. Remove the email address and click the "disable user login" then archive this tenant.
5. Enter the information you copied from the duplicate profile in the main profile, if applicable.
6. If you zero-ed out any payments in step 5, go to the tenant's main account page and click "Make a payment". Post the payment as an "Other" payment. In the notes section of that transaction, enter any payment info that you copied over such as "visa ending in 1234, they made this payment on a duplicate/archived account".