How do I mark an invoice paid with available credit?

Occasionally, an invoice may not be properly marked as paid on a customer account when a payment is made. If that happens, the customer will have an account balance that looks like this: 

This tells us that the invoice did not get marked as paid by the available funds on their account. This usually happens if a payment was edited or removed from the customer's billing history, or if the payment was applied to an account before any units were rented to the customer. 

To mark the invoice as paid with available credit:

1. On the customer's account, click Make a payment.   

2. Make sure the option Apply Credit to Amount Due is selected. Leave the Payment Amount As $0.00 if you have enough credit to mark the full amount of the invoice as paid and proceed to payment summary.

Note: If you do not have enough credit, you will need to choose a secondary payment method to pay the difference, or wait until the customer makes an additional payment and have enough to cover the full amount of the invoice. 

3. Click Apply credit.