Any invoice can be voided by marking the line item down to zero as long as it has not been marked as paid.
Option 1: Use the Void button
1. Go to a customer profile through the Customers tab.
2. Scroll down to the Billing History.
3. Click on the date of the invoice to view the Line Item Details. Here, you can change the price of the invoice in the box under the Before Tax Amount. Enter 0 in the box and save. This will remove the invoice from the balance.
Alternatively, when you are in the Line Item Details, you can click Void in the top right corner of the white screen.
If an invoice has been marked as paid and needs to be voided, you will need to refund the payment that was applied to this invoice before voiding.
Option 2 - Zero out an invoice amount
1. Go to the customer's profile.
2. Scroll down to the Billing History.
3. Click on the date of the line item for the invoice.
4. Zero out the Before tax amount.
5. Click Save.
*You can archive a zero'd out invoice if you want to remove it from the billing history, but we do not recommend archiving voided line items.