If you have a customer who is in auction status or you need to void all outstanding line items for another reason, follow the steps below:
1. Go to your customer's page, and scroll down to the bottom of the billing history. Click Mass Void Unpaid Line Items.
2. On the new screen, if you wish to cancel all outstanding charges, click All to select all line items and then click Void Selected Line Items. If you wish to only void out certain line items, use the check boxes to the left hand side to select the line items to be voided, and Void Selected Line Items at the bottom of the list.
*If the customer owes the debt shown on the account but you want to write it off as bad debt, it is best to add a credit on the account for the total amount due with a note that says "bad debt write off". This amount is trackable on the Credit Without Payment report.