Setting up the Doorking Integration
1. From your Easy Storage Solutions software, install the ESS Gate Sync Program.
2. When the settings box pops up, input your facility code in the top section. The facility code can be found in the ESS software Under "API Key" (click on the key in order to copy it). Don't close the Gate Sync screen yet.
3. Next, open your computer file folder and go to the C drive. Your C drive might be called Local or something else. Just look for something that says (C:). Right click, and create a new folder called "DKS". 
4. In your DoorKing program, find the name Program Account Name. Put it in the ESS software and also in the ESS Gate Sync Window (as C:\DKS\Account Name.csv). It is very important that you type the name with capitals and spaces just as it shows in DoorKing. *If you ever change your account name in Doorking going forward, new codes won't work because the connection between our software and Doorking will break.
5. Open up Word or notepad and type what shows below. It must match 100% with spaces and capitalization. The only difference will be that where it says doorkingaccountname, you will type your own DoorKing Account Name. Copy and paste: start "" "C:\Program Files (x86)\DoorKing\DoorKing Account Manager\DoorKing32.exe" C:\DKS\doorkingaccountname.csv /A
6. Click File > Save as > Save it in the DKS folder you made as run.bat. (Your C Drive might be called Local and something else. What matters is that you are in the DKS folder you created.) You can then close the document.
7. Go back to the ESS gate sync settings and save the post download action as C:\DKS\run.bat If my DoorKing account name was Example, this is what the ESS gate sync settings would look like. 
8. To test to see if it works, wait a couple min to see if DoorKing automatically updates. You can also check in the ESS gate page under Show Details. If it shows DoorKing checking for change every 5 minutes, you know it is working. 
Basic Troubleshooting
1. You can't have any duplicate gate codes, even if they belong to the same customer. Doorking will treat every unit as though it belongs to a different customer, so even if one customer has two different units, it will consider them two different customers and they will need to have unique codes.
2. You can't have duplicate unit numbers.
3. Leave Directory Code blank or no more than 3 digits.
4. Gate codes can be 4 or 5 digits. If they are 4 digits, you have to add a leading zero when entering on the keypad.
5. Gate Codes cannot be over 65405.
6. Keep Doorking program closed once the integration is done. If it is open, the run.bat file will not run.
7. Once the run.bat file is run, you can see if it worked by checking in the DKS folder on the C Drive. It will produce either and IMPPASS file or an IMPFAIL file.
If you get an IMPFAIL, then you will need to check the event logs in Doorking by going to File > View Log Files > View events.log.
This will open a text file, and you will want to search for the term "invalid". Warnings are Ok.
Any Errors that say invalid need to be fixed. This will usually be due to duplicate gate codes, duplicate units, invalid gate codes, etc. The log will tell you which line in the CSV file the error is coming from, so you'll just have to look in the CSV file and see what the problem is, and fix it in ESS.
8. If you're getting a IMPPASS, you should ideally get a SNDPASS file in the DKS folder shortly after. Generally not longer than 5 minutes.
If you get a SNDFAIL, then there is an issue with the computer that is running the Doorking Software communicating with the Gate Controller.
Ultimately, the best course of action is to reach out to Doorking Technical Support for further assistance, because as long as you are getting an IMPPASS error, then the Easy Storage Solutions portion of the integration is working as it should be. However, there are some basic troubleshooting steps to take that will give us a better understanding of what is going on.
A good first course of action would be to power cycle the gate controller on site. The method on how to do this varies based on the model, so it is best to refer to the manual that came with the Doorking software.
You can attempt to manually send the data to the controller by clicking the "Snd Data" button in Doorking.
If it fails, you will be able to gather a little bit of information as to why it is failing. This will be some good information to provide to the Doorking Support Representative.
Doorking Support Phone Number: 1-800-826-7493 ext5.
Advanced Troubleshooting
Reasons why "send data" might have failed:
- You have not paid to have a DKS server account active and live
- You have downloaded the Doorking 32 software license to 2 different PC's
4.5 framework: Your computer may need to be on Microsoft .net 4.5 framework if you are having problems with your ESS gate sync software
Duplicate communication: Communication from other outside software programs(previous management systems) need to be halted in order for the ESS gate sync post download action to work.
Errors: If you see that there are errors in the import, check File>Logs>Event log to see what the error messages are. Remember, the import and the sending of data to the controller will not happen if there are errors during import
If import works but send file doesn't appear: DoorKing Version 6.3g had a lot of bugs that caused multiple data import errors. You will want to upgrade to DoorKing Version 6.3i.
ENT Column: The integration was built to use the Device Column because this is what storage facilities use. The 1838 keypad was built for apartments and is the only device that uses the Entry # column.
Stopped syncing: If the DKS sync works, you will get two status windows that pop up like an activity status window and a session status window that Doorking might not sync the next time automatically unless you click to "close" these two windows. To get these windows not to show, you need to rewrite the batch file so that it does not include command switch "/M". This makes it so that Doorking will not remain running after it is successful or unsuccessful. The other status window is a "backup" prompt. Click the "Do not backup" and check "Do this every time with out asking".
Area codes: If you get an error that says, "can only have up to 10 Alternate Area Codes", then you have too many area codes connected to phone numbers and you'll either need to delete some of the main phone numbers. or. click here... add more area codes to DKS.
Security level error: Check the setting in ESS under the "Gate" sub-tab. If the security level is set to 1, change it to 01.
Telephone Number Format Update March 2019 /Event Log Errors: If you have any special characters in your phone number (ex: +, = , #, etc), these will cause an error.
Model Incompatibility: Our software cannot sync with Doorking if you are running Model 1834 - 80 Series Entry System. This model does not have a Security Level Option, and will now accept the import CSV file that we produce.